We want you to be happy with your purchase. Please read our return policy below.

1. Personalised gifts
   Personalised gifts like photo mugs, custom cushions, engraved gifts, and name gifts are usually not returnable.
   These items cannot be returned because they are made specially for you.
2. Damage or wrong product You can contact us if:
   The product is damaged.
   The product is broken.
   You received the wrong item.
   There is a printing mistake from our side.
3. Time to inform us
   Please contact us within 48 hours to 7 days after delivery if there is any problem.
   Share clear photos or videos of the product and packaging.
4. Return approval
   After checking the issue, we will tell you if the item can be replaced, refunded, or returned.
   Please do not send items back without our approval.
5. Refunds
   If your refund is approved, it will be sent to the same payment method used for the order.
   Refund time may depend on your bank or payment provider.
6. Order cancellation
   Orders can be cancelled only before production or shipping starts.
   Once a personalised gift is made, it cannot usually be cancelled.
7. Return shipping
   If the mistake is from our side, we will help with the return process.
   If the customer ordered the wrong item or gave wrong details, return may not be accepted.
8. Contact us
   For return help, Email: support@mygiftbee.com